The Information Systems Division (ISD) within the California Department of Social Services (CDSS) is seeking highly motivated and analytical IT professionals who excel at evaluating and improving technology operations. Ideal candidates are critical thinkers, self-starters, and strong communicators who enjoy collaborating with technical and business partners to streamline processes and enhance efficiency.
The Salesforce Administrator performs declarative Salesforce development, including creating and maintaining Flows, Validation Rules, Workflow Rules, Lightning pages, email alerts, notifications, list views, and custom metadata components. Programmatic Salesforce skills may also be applied to support advanced analysis and troubleshooting. These include using Apex to review system logic, applying Lightning Web Components with JavaScript, HTML, and CSS to evaluate UI behavior, and using SOQL or SQL to analyze data issues within FMS. These capabilities strengthen efforts to identify root causes, validate complex processes, and support scalable improvements to the platform.
Responsibilities also include conducting unit testing, smoke testing, and post-deployment validation to ensure system stability. The role also analyzes system behavior and resolves configuration issues, integration failures, and data synchronization problems. Additional duties involve supporting API-based integrations with upstream and downstream systems during integration troubleshooting.
This position provides Tier 2 user support by diagnosing permission problems, profile and role inconsistencies, sharing rule conflicts, UI navigation issues, data mismatches, record discrepancies, and reporting needs. Staff in this role assist users with creating or modifying reports, dashboards, list views, and other data tools. Work also includes documenting issues that require escalation and preparing user guides, troubleshooting materials, and knowledge-base content to improve system operations and user proficiency.
The position works closely with analysts, developers, accessibility teams, program staff, and cross-bureau partners to refine system requirements and enhance the FMS Salesforce platform. Responsibilities also include participation in accessibility testing, providing demonstrations, and delivering coaching on new and updated functionality.
The role requires independent work and regular reporting of project progress. Daily interaction with CDSS technical staff and management, as well as frequent engagement with system customers and contracted consultants, is expected. A background investigation and fingerprint clearance are required prior to appointment.
This position will follow 4 day RTO mandate.
You will find additional information about the job in the .
This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance of the State Capitol, parks, restaurants, farmers’ markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.
This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with Executive Order N-22-25the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements. The successful candidate must reside in California at the time of appointment. Proof of California residency may be required.
Please note: Regular commute is not compensable.
Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.
Do not include any confidential information in any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.
Statement of Qualifications (SOQ) - The SOQ is a narrative discussion that identifies how your education, training, experience, and skills correlate to the desirable qualifications identified for this position. Please write out each question below and provide a detailed answer for each question. Include specific examples and limit your SOQ to two pages in length with a 12-point Arial font.
1. Describe your experience configuring Salesforce applications. Include examples of designing or maintaining Flows, Validation Rules, Lightning pages, or other declarative components, and explain how you diagnosed and resolved a complex Salesforce issue involving data inconsistencies, user permissions, or system behavior.
2. Discuss your experience providing technical support. Include an example that demonstrates how you identified the root cause of a user issue, collaborated with technical or program staff to resolve it, and communicated the solution effectively. Highlight any documentation or training materials you created.
3. Describe a time when you analyzed how multiple systems interacted with each other to resolve a technical problem. Explain how you approached reviewing API behavior, data flows, or configuration changes, and discuss how your actions improved system reliability or user experience.
This position is subject to fingerprinting clearance by the Department of Justice.You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.
Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Experience with Apex, Salesforce’s core object oriented programming language used for developing business logic and custom functionality on the Salesforce platform.
• Knowledge of Lightning Web Components (LWC), including proficiency with JavaScript, HTML, and CSS, to build responsive, modern, and reusable user interface components.
• Ability to write and interpret SOQL and/or SQL queries to retrieve, manipulate, and validate Salesforce data effectively.
• Strong understanding of JavaScript for client side logic, UI interactivity, and LWC/Aura component development.
• Practical experience using HTML/CSS to structure and style Lightning components within the Salesforce UI.
• Familiarity with API technology to support integrations between Salesforce and external systems, including upstream and downstream data flows.
• Demonstrated ability to troubleshoot complex issues across declarative and programmatic Salesforce components, integrations, and system behaviors.
• Experience supporting enterprise level Salesforce applications, including configuration, metadata management, user support, and release testing.
• Strong analytical skills for isolating root causes of data, configuration, or integration issues and recommending effective solutions.
• Excellent communication skills and ability to collaborate with developers, analysts, program partners, and accessibility teams to deliver platform improvements.
• Ability to work independently, manage multiple competing priorities, and deliver high quality results aligned with program and organizational needs.
There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.
TRANSPORTATION REIMBURSEMENT
• Public transit (mass transit) passes.
- 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
- 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
- 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.
Benefit information can be found on the CalHR website and the CalPERS website.Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU)for additional information on the length and percentage of reductions.
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
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